Posted on: April 4, 2013
This is going to be a bit of a rant, but hey, it’s my blog and I can rant if I want to. And I know I am not the only person who struggles with this so here we go.
Yesterday, I assisted a friend with a vehicle negotiation out of state. I’m a nice gal, and I know not everyone can buy from me, so I helped. Here’s how it went down.
My friend had picked out a used vehicle he loved. It everything he was looking for, was near the budget range he had, and after months of searching he was quite excited. He came to me for advice on the pricing (many of my friends do this because they know I’m in the car business) and I helped him as much as I could outside from going to the dealership myself. Now, I understand that people have different skills and talents and my friend has many, but negotiation is not his strong point. As a consumer, he wanted to know if he could get a better deal on the vehicle. I totally get that because I see consumers doing it every day at my store and this particular vehicle was priced way above market value. I offered to give the dealership he was shopping at a phone call to negotiate on my friend’s behalf.
When I called, I talked with the salesperson I explained who I was, what I did for a living, and the reason for my call. I was calling simply to discuss the vehicle my friend was heart-set on, and seeing if they would be willing to price the vehicle at fair market value. To my surprise/disgust, his response was “Sweetheart, good luck finding another vehicle like that”. Now, I have been called “sweetheart” before in a business setting, by a man who must think that this is okay. IT’S NOT OKAY! When it has happened in the past, my friends can attest to this, I lit up! This time around I maintained calm and collected and continued the conversation. I wanted to work on getting my friend the vehicle he wanted. In return, I was called “sweetheart” a couple more times and finally we ended the call without any change.Continue Reading →